68ji Frequently Asked Questions

68ji requires a valid Philippine government-issued ID for KYC — acceptable documents include a passport, UMID, SSS ID, PhilSys national ID, driver's license, or voter's ID. You'll also need to submit a clear selfie photo for identity matching. KYC is only required before your first withdrawal and is a one-time process per account.

No. 68ji strictly allows only one active account per person. Creating duplicate accounts — even with a different mobile number or email — is a breach of the Terms and Conditions. Duplicate accounts are closed when detected and balances may be forfeited. If you've accidentally created two accounts, contact support to have them merged or the duplicate closed.

Tap "Forgot Password" on the 68ji login page and enter your registered mobile number. You'll receive an OTP via SMS to verify your identity. Once verified, you can set a new password immediately. For security reasons, 68ji will never ask for your password through live chat or email — if anyone claims to be 68ji support and asks for your password, do not share it.

Contact 68ji's support team via live chat or email at [email protected] and request account closure. Any pending bets will be settled first and your verified Real Money Balance returned to your registered payment method. Closure requests are processed within 5 business days. Note that regulatory requirements may require 68ji to retain certain account records even after closure.

Minimum deposit amounts at 68ji vary by payment method and are displayed on the deposit page inside your account dashboard. As a general guide, GCash and PayMaya deposits start from a low minimum that makes 68ji accessible even for casual players. Check the current minimums in your account as they may be updated periodically.

GCash and PayMaya are the fastest withdrawal methods at 68ji — approved requests typically complete within 5 to 30 minutes. Bank transfers to BDO, BPI, and Metrobank take 1 to 3 business days depending on the bank's processing schedule. Cryptocurrency withdrawals vary by network. All first-time withdrawal requests require completed KYC verification before processing begins.

68ji does not charge internal processing fees on standard deposits or withdrawals. However, your payment provider — GCash, your bank, or a crypto network — may apply their own transaction fees, which are outside 68ji's control. Always check your payment provider's fee schedule before initiating a transaction if fees are a concern.

No. For security and anti-money laundering compliance, 68ji requires withdrawals to be made to a payment account registered in the same name as your 68ji account. You cannot withdraw to a third-party GCash number, a different bank account holder, or a payment method you haven't used or verified. Contact support if you need to update your payment details.

Most delays are caused by incomplete KYC verification, an ongoing account security review, or a pending chargeback on the account. Occasionally, bank-side processing delays affect BDO, BPI, and Metrobank transfers. If your withdrawal has been pending for more than 24 hours and your KYC is complete, contact 68ji support via live chat with your transaction reference number for a direct update.

68ji uses certified Random Number Generator (RNG) technology for all slot and instant game outcomes. RNG systems are independently audited by recognized testing laboratories. Live dealer games use real physical equipment — cards, wheels, dice — under controlled studio conditions. Return-to-Player (RTP) percentages are based on long-term theoretical averages and apply equally to all players.

Yes. 68ji is fully optimized for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The interface is designed mobile-first, so slots, live casino games, bingo, and crash games all play smoothly on smartphones. For the best experience use a stable WiFi or LTE connection.

RTP (Return to Player) is the theoretical percentage of total wagered money a slot pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over time. RTPs at 68ji vary by game and are displayed in individual game information panels. A higher RTP means a lower house edge over the long run.

Several live dealer studios available through 68ji offer Filipino-speaking dealers and Tagalog table chat — particularly for popular games like baccarat and Sic Bo, which have strong Filipino player communities. English-language tables are also available across all live categories. Game language options are usually displayed on the live lobby tile before you join a table.

A wagering requirement is the total amount you must wager before bonus winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in qualifying bets before the bonus becomes withdrawable. At 68ji, the specific multiplier for each bonus is listed in that promotion's terms. Not all games contribute equally to wagering — check the game contribution table in each offer.

Yes, 68ji bonuses have expiry dates. The time limit for meeting the wagering requirement — typically 7 to 30 days from the date the bonus is credited — is specified in each individual promotion's terms. If the wagering requirement is not completed within the allowed timeframe, the bonus balance and any associated winnings are forfeited automatically. Check expiry dates carefully before accepting any offer.

Yes. 68ji allows players to opt out of promotional bonuses via Account Settings. When bonus opt-out is active, no bonus credits are applied to your account automatically, and you can withdraw your Real Money Balance at any time without wagering obligations arising from promotions. This is a popular option for experienced players who prefer clean cash play over bonus incentives.

The minimum legal age to gamble in the Philippines is 21 years old, as required by PAGCOR regulations. 68ji strictly enforces this requirement at registration through date-of-birth declaration and again during KYC identity verification. Any account found to be held by an individual under 21 is immediately closed and the matter handled in accordance with 68ji's Terms and Conditions and applicable law.

Go to Account Settings and select the Responsible Gaming section, then choose Self-Exclusion and your preferred duration — from 6 months up to permanent exclusion. Self-exclusion activates immediately. If you need it done urgently, open 68ji live chat and type "self-exclusion" — our support team will process it within minutes. During exclusion your account is locked and you are removed from all promotional communications.

68ji provides deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion — all accessible from Account Settings without needing to contact support. Deposit and loss limit reductions take effect immediately; increases require a 7-day cooling-off period to protect against impulsive decisions. 68ji's 24/7 support team is also trained specifically in responsible gaming assistance.